Billboards Etc. Warranty

How to File a Claim

If you have an issue, email us right away with pictures of the problem at info@billboardsetcinc.com. We are always fair and honest, and will do our best to make it right.

Fading (Pro-Rated Replacements)

Because digitally printed signs naturally fade over time depending on sun exposure and region, we don't offer a traditional warranty. Instead, we use a pro-rated system and work with you to fix any issues fairly.

• Standard prints are expected to last up to 2 years.
• 2-Pass prints are expected to last up to 3 years.
• If your print fades way too quickly, we will give you a prorated credit for the unused time toward a replacement. 
• (Note: The replacement must use the exact same artwork).
• Example: If a 2-year, $285 billboard fades at 1.5 years, you have 6 months of unused time. We will credit you $71.25 toward your new print.

This billboard was up for over two years. It performed as expected.

Direction & Angle: South-facing signage receives maximum direct sunlight, causing warm-toned pigments to degrade up to twice as fast as north-facing prints.

Color Choice: Red, yellow, and orange pigments fade the fastest under sun exposure because they absorb high-energy ultraviolet (UV) radiation, causing their chemical bonds to break down rapidly.

Rule of thumb: Change your ads out every year or two. Drivers stop looking at your billboard if the ad stays the same. So even if you do see some fading, it might be time to install a new ad anyways.

Mechanical & Printing Issues

• Our Mistake (e.g., weak seams, missing finishes): If we print or finish something incorrectly, we will either send you a free replacement or offer a partial refund if you choose to keep and fix it yourself.
• Ordering Mistakes (e.g., wrong grommet spacing, insufficient edging for high tension): If a print fails because it wasn't ordered with the right specifications for your project, we will work with you to figure out the right solution and offer a sizable discount on the reprint.

Shipping Damage -  It Happens Unfortunately :-(
If your box arrives damaged, take a picture of the box immediately. Check the print inside, and if it is damaged, email us photos of both the box and the print. We will send a replacement promptly.

For freight shipments: Please keep driver there while inspecting the package. Get photos and open print. If damaged, please refuse the package. Document with driver and let us know quickly.